Analysis and Comparison of Queues with Different Levels of Delay Information
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چکیده
منابع مشابه
Supplement to : Analysis and Comparison of Queues with Different Levels of Delay Information
• λ = arrival rate of potential customers • μ = service rate • W = waiting time in queue • θ = customer-type parameter, indicating the importance of time, θ ∈ [0, 1] • H = cumulative distribution function of θ, assumed continuous on [0, 1], with density h • c(w) = basic cost to wait time w, a positive, increasing, unbounded, continuous function • r = reward to the customer for receiving service...
متن کاملAnalysis and Comparison of Queues with Different Levels of Delay Information
Information about delays can enhance service quality in many industries. Delay information can take many forms, with different degrees of precision. Different levels of information have different effects on customers and so on the overall system. To explore these effects, we consider a queue with balking under three levels of delay information: no information, partial information (the system oc...
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ژورنال
عنوان ژورنال: Management Science
سال: 2007
ISSN: 0025-1909,1526-5501
DOI: 10.1287/mnsc.1060.0686